If you’ve never produced merch before, the process can feel like a black box. You send an email, some costs appear, and then… you hope everything turns out.
Here’s how it works at SBM, step-by-step, in plain language.
Start here if you need it: Request a quote. If you want to browse products first, everything in our Merch productscollection can be printed or embroidered with your design.
In short
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You request a quote and share what you want to make.
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We send back a quote and a digital mockup.
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You approve, we start production.
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You receive your merch usually 2–3 weeks after approval (depending on products and decoration).
Step 1: You send a quote request
When you request a quote, the more detail you include, the faster we can lock it in.
Helpful info to include:
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product type (tee/hoodie/cap/tote etc.)
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rough quantities
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decoration type (print or embroidery) if you know
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your artwork files (or even just a screenshot to start)
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deadline/event date (if you have one)
If you’re not sure what to pick, it’s totally fine. That’s part of our job.
Step 2: We recommend products and decoration
You can come in with a specific product in mind, or just a vibe.
We’ll help you choose:
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the right product for the job (comfort, fit, budget, brand feel)
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the right decoration method (print/embroidery) for your design
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placement ideas (front/back/sleeve etc.)
Want to explore options yourself first? Browse Merch products.
Step 3: You receive a quote + digital mockup
Once we’ve got the basics, we send:
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a clear quote
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a digital mockup showing placement and scale
This is where we align on the important stuff before anything goes into production.
Step 4: Revisions (if needed)
It’s normal to do a couple of quick tweaks.
Common changes:
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swapping products or colours
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adjusting print placement
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changing decoration method to match budget or look
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updating quantities
We’d rather tweak on mockups than “surprise” you on delivery.
Step 5: Approval (the green light)
When you approve the quote and mockup, we treat that as the official go-ahead.
That means:
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we lock the spec (product, colours, sizes, placements)
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we schedule production
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we order anything needed to fulfil the job
Step 6: Production starts
This is where the magic happens.
Depending on your project, production can include:
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printing
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embroidery
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quality checks
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packing
If anything looks off, we fix it before it leaves.
Step 7: Delivery (usually 2–3 weeks after approval)
For most standard projects, you receive your merch around 2–3 weeks after approval.
Timing depends on:
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product availability
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decoration method (print vs embroidery)
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complexity (number of placements, colours, etc.)
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shipping destination
If you have a hard deadline (tour, event, launch), tell us early so we can plan around it.
What we need from you (to keep things fast)
To keep timelines smooth, these are the biggest unlocks:
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clear approval (one point of contact is ideal)
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artwork files when possible
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quick feedback on mockups
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any deadlines communicated up front
FAQ
Do I need final artwork to request a quote?
No. You can start with a screenshot or rough file and we’ll guide what’s needed to print cleanly.
Can we do a sample first?
Often yes, depending on the project and timeline. Tell us what you’re thinking in your quote request.
What if we’re not sure what we want?
Totally normal. Tell us your vibe and budget and we’ll recommend a clean product + decoration setup.
Want to get started? Send a request here: Request a quote.
